Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Doc-Shop™ – Your Home Healthcare Store. We are committed to delivering your order safely and efficiently.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Standard delivery within South Africa takes approximately 7–15 business days.
Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, and peak periods.

Shipping Costs

All our products includes free shipping.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Delivery Areas

We currently deliver nationwide within South Africa.

Delays

While we work closely with our courier partners to ensure prompt delivery, unforeseen delays may occur due to:

Severe weather
High order volumes
Public holidays
Remote delivery locations
Courier operational delays

Doc-Shop™ cannot guarantee exact delivery dates and is not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before completing your purchase. Doc-Shop™ is not responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate and assist in resolving the issue as quickly as possible.