Frequently asked questions
Is a consultation included with my purchase?
Yes. Every document purchase includes a complimentary one-hour consultation with a qualified graduate consultant, who will help you understand and customise the document for your business needs.
How do I receive my documents after purchase?
Once payment is confirmed, your documents will be sent to your registered email address.
Can I edit and customize the documents?
Yes. Most documents are supplied in editable formats, allowing you to add your company name, logo and specific information.
Are the documents compliant with South African requirements?
Our documents are developed with South African legislation, industry practices and applicable standards in mind. You should review and adapt them to your organisation’s specific risks and requirements.
Do you offer refunds on digital documents?
Due to the downloadable nature of digital products, refunds are generally not available once a document has been accessed or downloaded. If a file is faulty or incorrect, please contact us so we can resolve the issue.